THE INJECTABLES QUEEN
CLINIC POLICIES
CANCELLATION, RESCHEDULING & NO-SHOW POLICY
Appointment times are reserved specifically for each client. A deposit is required to confirm your appointment.
Your deposit forms the cancellation/no-show fee. If you cancel, change or reschedule your appointment with less than 48 hours' notice, or do not attend your appointment, your deposit will be forfeited.
If you arrive late, we may be unable to complete some or all of your booked services where there is insufficient time remaining. Your deposit may be forfeited in accordance with this policy.
Where a client provides 48 hours or more notice, the clinic may assist with rescheduling subject to availability and the applicable booking terms.
In exceptional circumstances, the clinic may consider a deposit on a case-by-case basis. This is at the clinic's discretion and does not create an obligation to refund or transfer a deposit.
A new deposit may be required for future appointments following a cancellation or no-show.
BOOKING, CANCELLATION
& DEPOSITS
A deposit is required to confirm every appointment. Your deposit acts as the cancellation and no-show fee. If you cancel, change or move your appointment with less than 48 hours' notice, or do not attend, your deposit will be forfeited. Appointments are reserved specifically for each client, and a new deposit may be required following a cancellation or no-show. A $5 administration fee applies at checkout to services. Where 48 hours or more notice is provided, rescheduling is subject to appointment availability and applicable booking terms. The clinic may consider exceptional circumstances on a case-by-case basis.
CLINICAL ASSESSMENT
& SUITABILITY
All services are subject to individual clinical assessment, informed consent and suitability. Booking an appointment does not guarantee that a particular service will be provided. Following assessment, your practitioner may determine that treatment should be modified, postponed, changed or not proceed. The practitioner may decline treatment where it is not clinically appropriate or where proceeding may not be in the client's best interests. Clients must be 18 years or older. Treatment outcomes vary between individuals and no particular result can be guaranteed.
HEALTH, MEDICAL
INFORMATION & TRAVEL
Clients must provide accurate and complete health information before treatment and advise the clinic of any relevant changes. Please notify the clinic before attending if you are pregnant, breastfeeding, trying to conceive, unwell, taking antibiotics, have received a vaccination within the previous two weeks, or have undergone a recent medical, dental, cosmetic or surgical procedure. Please also disclose relevant medical conditions, allergies, medications and supplements. Clients must advise the clinic if they intend to fly within two weeks of their appointment. Your practitioner will determine whether treatment should proceed, be modified or postponed.
CONSENT, RESPONSIBILITIES
& IMPORTANT INFORMATION
Clients are responsible for providing accurate health information and following pre- and post-treatment advice provided by their practitioner. Before treatment, clients will have the opportunity to discuss the proposed service, relevant risks, benefits, alternatives and expected outcomes and provide informed consent. Treatment may be declined or postponed where clinically appropriate. Information provided during a private consultation is individualised to the client and should not be relied upon as a substitute for professional medical advice. All services are provided subject to applicable Australian law, professional standards and clinic policies. By booking, clients acknowledge that they have read and understood these policies and agree to the booking and cancellation terms.